Administrative Coordinator

Duties: 
Under the supervision of the Area Director, support the overall objectives of Joni and Friends’ U.S. Ministries department. Perform duties and responsibilities including, but not limited to

1. General Administrative Duties
   1. Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area Teams
   2. Greet and receive guests
   3. Answer and direct incoming phone calls and retrieve messages
   4. Create, update, and distribute ministry materials such as prayer calendars
   5. Order products and office supplies, maintain product inventory, fill resource and information requests
   6. Process printing orders
   7. Submit business card and graphics orders through the Marketing toolbox
   8. Gather data via Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications. Provide standard reports and statistical analysis
   9. Complete monthly expense and other reports
   10. Order and manage holiday card mailings
   11. Participate in ongoing training in Salesforce, Certify, Mineral Tree, Sage Intacct, and any other software applications
   12. Train, schedule, and oversee volunteers for assistance with administrative tasks 
   13. Ensure Salesforce accuracy regarding volunteer contacts and campaign participation
   14. Provide event administrative support such as registration, name tags, participant materials, and follow-up
2. Development Duties
   1. Enter daily donor updates (notes, contact changes, actions, etc.) into Salesforce
   2. Maintain database accuracy
   3. Document constituent communications and touch points in Salesforce (manually or via Action imports)
   4. As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)
   5. Run reports, and provide mailing lists
   6. Follow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packet
   7. Write and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)
   8. Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designs
   9. Coordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donors
   10. Coordinate and complete Lapsed Donor calls/cards with volunteer support
   11. Manage email promotions with Marketing
   12. Organize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
3. Accounting and Income Submission
   1. Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)
   2. Maintain Area Ministry checking account expense and petty cash records via Quicken/QuickBooks or other software
   3. Reconcile monthly bank statements
   4. Submit thorough, timely, and accurate Area Ministry monthly reports, staff Visa/expense reports, and accounts payable requests
   5. Assist with event payment processing (Family Retreat and other events)
   6. Deposit and process income weekly or immediately if ≧ $1,000
   7. Pay and/or automate office expense payments
4. Area Ministry Website and Social Media
   1. Maintain Area Ministry website and submit timely updates
   2. As the Area Ministry’s primary social media representative, schedule regular posts on specified platforms
   3. Participate in any social media coaching and training calls hosted by the Marketing department
   4. Maintain social media calendar using Trello and other tools
5. Additional Responsibilities
   1. Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposes
   2. Work occasional evenings or weekends to assist with events or workshops
   3. Travel overnight when necessary to attend retreats or conferences
6. Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications: 

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• Bachelor’s Degree or related experience required
• Salesforce or similar database experience required
• Strong organization and time management skills, including rigorous attention to detail
• Must have a valid driver’s license
• Ability to lift 10-20 pounds
• Must be a self-starter, a team-player, and have strong interpersonal skills
• Previous administrative experience preferred
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

1. Honor God in everything we do
2. Build relationships based on trust and respect
3. Maintain integrity and excellence in programs and services
4. Practice responsible stewardship

* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).