Impact Manager
Under the supervision of the Programs Director, support the overall objectives of Joni and Friends’ Global Operations department. Perform duties and responsibilities including, but not limited to:
- Develop and Execute Impact Strategies
- Work under the direction of the Programs Director to formulate and implement impact measurement strategies for programs both domestically and internationally
- Establish a structure to capture comprehensive data on economic, social, spiritual, and physical impacts
- Design, monitor, and assess the impact of programs across different regions, ensuring alignment with organizational goals
- Collaborate with international teams to ensure consistency in data collection and impact analysis globally
- Implementation of Monitoring, Evaluation, Research, and Learning (MERL) Framework
- Develop and manage MERL frameworks to monitor program success and identify areas for improvement
- Oversee regular data collection processes, ensuring accuracy and consistency in tracking program outcomes
- Conduct research and recommend actionable improvements to promote impact and enhance program efficacy.
- Stay current on best practices in impact measurement and reporting, ensuring that the organization is at the forefront of nonprofit impact analysis
- Collaborate with academic partnerships through the Joni Eareckson Tada Disability Research Center (The Center) to integrate research findings and enhance program outcomes
- Data Analysis and Reporting
- Compile, analyze, and present program impact data for internal and external stakeholders
- Prepare impact reports for the IBOD, senior leadership, and other key stakeholder
- Leverage data to support fundraising initiatives, program validation, and strategic planning
- Regularly update impact dashboards to provide real-time insights on program performance
- Promote and Align Impact with Strategic Priorities
- Research and recommend strategies to increase program impact and align with the organization’s strategic goals
- Work closely with internal teams to communicate impact-related insights that drive decision-making
- Collaborate with the Marketing and other departments team to promote impact stories and data
- Assess church outreach and volunteer measurement initiatives to enhance program impact
- Collaborate with Academic and External Partners
- Foster partnerships with academic institutions, seminaries, and universities through The Center to support research initiatives
- Engage with external vendors and partners to deploy and optimize impact measurement tools, particularly within Salesforce
- Work closely with the Salesforce Administrator to ensure the data capturing system meets organizational needs
- Volunteer Engagement and Ministry Relations
- Working closely with the Programs and Ministry Relations teams, measure and report the impact of volunteer engagement activities
- Develop tools to assess and communicate the value of volunteer contributions and their role in achieving program impact
- Support church and community outreach efforts by providing data that demonstrates the program’s scope and effectiveness
- Other duties and projects as assigned by supervisor to support department and organizational needs
- Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
- Desire to serve in a growing and dynamic Christian service ministry
- 3-5 years of program management experience necessary
- Bachelor’s Degree required
- Ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
- Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently
- Must have a strong sense of confidentiality
- Proven ability with oral communication skills (leading meetings, Board presentations, etc)
- Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
- Understanding of Christian ministry and specifically Joni and Friends is desirable
Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).
MINISTRY LIFE:
Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.
CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:
Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:
Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities
Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry
Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding
Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work
Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.
BIBLICAL COMMISSION:
“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)
VISION:
“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”
MISSION:
“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”
VALUES:
- Honor God in everything we do
- Build relationships based on trust and respect
- Maintain integrity and excellence in programs and services
- Practice responsible stewardship
* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).