Digital Platform Coordinator

Agoura Hills, CA

Temporary

Entry Level

Duties:
Under the supervision of the Vice President, Marketing & Engagement, support the overall objectives of Joni and Friends’ Marketing department. Perform duties and responsibilities including, but not limited to:

Donation Pages
1. Create and update donation pages as required for ministry initiatives and campaigns
2. Track donations and improve donor experience
3. Implement source codes to track donations attributed to a specific purpose or event
4. Collaborate with Global Operations, Development, and Accounting to ensure accurate fund codes are attached to event and donation forms
Event Registration and Fundraising Pages
1. Coordinate content for online event pages, autoresponders, peer-to-peer fundraising, and registrations utilizing Classy, Asana, and WordPress
2. Align best practices for event pages and layout to enhance user experience
3. Provide reports on registration activity, and post-event summaries
4. Resolve support tickets related to events
5. Provide troubleshooting solutions for digital platforms
Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications:

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
Proficient in Classy, or experience in similar nonprofit fundraising platforms, such as Blackbaud or Virtuous
Proficiency in Salesforce CRM, WordPress, and Asana
Strong customer service skills with an understanding of prioritizing user needs
2 years of experience online forms and surveys and web analytics
Bachelor’s Degree is preferred
Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently
Must have a strong sense of confidentiality
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation for this position is $23.00-$25.00 per hour. This is a temporary position, working 40 hours per week. This is a hybrid position, working in the Agoura Hills office Monday, Tuesday, and Thursday and remote Wednesday and Friday.

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

Honor God in everything we do
Build relationships based on trust and respect
Maintain integrity and excellence in programs and services
Practice responsible stewardship

* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).

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Digital Platform Coordinator

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